Willow

We accept returns up to 14 days after delivery if the item is unused, in original condition, in original packaging and undamaged. We do not accept returns for custom orders, personalised products (e.g. name necklaces, engraved items etc) and earrings for hygiene purposes.

We will refund or credit the full order amount minus the shipping costs. You (the account holder customer) are responsible for any shipping, duties or insurance charges in order to send the jewellery back to us.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

🚚 Fast & Secure Shipping

• Orders are processed within 1-2 business days.
• All items are carefully packaged to ensure safe delivery.

📦 Delivery Estimates

• Australia: Standard (3-7 business days), Express (1-3 business days).
• International: Delivery times vary by location (typically 7-21 business days).

💰 Shipping Costs

• Free shipping on orders over $300 within Australia.
• Flat-rate or calculated shipping at checkout.

🔍 Tracking

• All orders include a tracking number for peace of mind.

📌 Need help?
If you have any shipping questions, feel free to contact us.